Xerox Holdings Corp (XRX)

Xerox is a workplace technology company that builds and integrates services-led, software-enabled workplace solutions for enterprises large and small, helping customers manage information and document workflows across digital and physical platforms. It serves customers in North America, Europe, Latin America, Brazil, Eurasia, the Middle East, Africa and India, and roughly 45% of revenue comes from outside the U.S. Its customer base is broad, ranging from small and mid-sized businesses to printing production companies, governmental entities, educational institutions and Fortune 1000 corporations, with no dependence on a single customer or a few customers. In 2024, the second year of its multi-year Reinvention strategy, Xerox adopted a business unit-led operating model, created a Global Business Services organization, moved to partner-led distribution in Latin America and parts of Europe, stopped manufacturing certain high-end production equipment, closed the $405 million acquisition of ITsavvy, and announced the pending $1.5 billion acquisition of Lexmark.

It operates two reportable segments: Print and Other, covering document systems, solutions, services and associated IT and software offerings, and Xerox Financial Services (XFS), which provides lease financing for direct-channel and indirect-channel purchases of Xerox equipment and solutions. Its business spans four primary offering areas. Workplace Solutions comprises Entry A4 desktop printers and multifunction printers and Mid-Range A3 devices, supported by ConnectKey software, supplies, technical service and financing.

Production Solutions (High-End) offers xerographic and inkjet presses for graphic communications, in-plant and production print environments, along with FreeFlow workflow software. Xerox Services includes Managed Print Services, IT Solutions (including ITsavvy, with cloud and hosting, network and security, collaboration and hybrid workplace offerings), Capture & Content Services using AI, RPA and machine learning for data extraction, and Customer Engagement Services for personalized communications. XFS provides the financing.

A small portion of revenue comes from non-core streams such as paper sales in developing markets and standalone software including CareAR, DocuShare and XMPie. Xerox held 5,676 U.S. patents at year-end 2024, owns 155 U.S. trademarks, and had approximately 16,800 employees. Its 2025 priorities are executing Reinvention, realizing the benefits of recent acquisitions, and strengthening the balance sheet through debt reduction.