HSBC HOLDINGS PLC (HSBC)

HSBC Holdings plc is an international banking and financial services group that serves personal, business, corporate, institutional and government customers across four business segments. Hong Kong and UK retail and wealth operations (RBW) and commercial banking (CMB) serve individual customers and small, medium and mid-market enterprises. Corporate and Institutional Banking (CIB) serves large corporates, institutions and governments, and includes Markets and Securities Services.

International Wealth and Premier Banking (IWPB) serves mass affluent and wealth customers in priority markets such as Mexico, Australia, India, Singapore, China and Malaysia, and includes the Private Bank. The group is strongest in Asia, the Middle East and the UK, with a presence in Europe, the Americas and Latin America. HSBC Asset Management is also part of the group, engaging with investee companies through its stewardship plan and global voting guidelines.

The text describes how the group manages its business: it gathered feedback from over one million customers in 2025, uses net promoter scores to track satisfaction, and handles complaints through defined principles and root cause analysis. It runs a global financial crime risk framework, monitoring about 980 million transactions each month, screening roughly 109 million customer records daily for sanctions exposure and filing nearly 137,000 suspicious activity reports. It maintains anti-bribery and corruption policies, a whistleblowing channel called HSBC Confidential, and a conduct approach centred on fair outcomes for customers and markets.

Human rights risk management covers suppliers and business customers, with sustainability risk policies for higher-risk sectors, membership of schemes such as the Equator Principles, and a Survivor Bank programme that has supported over 4,100 survivors of modern slavery and human trafficking in the UK. Its Supplier Code of Conduct covers about 9,830 contracted suppliers, 97.3% of which had confirmed adherence or provided an accepted alternative. HSBC paid $7.7bn of its own taxes in 2025 and collected $10.0bn on behalf of governments.

It also applies a Group-wide data risk policy and privacy principles, and ethical principles for the use of data and artificial intelligence.